If you have set up your email alerts but are not receiving them, it may be that either your email address is incorrect in My Zoopla, or there is a problem receiving the email to your inbox. 

Follow the troubleshooting steps below to start receiving email alerts: 

  1. Check your email address is correct on My Zoopla:
    1. Visit www.zoopla.co.uk
    2. Click on My Zoopla
    3. Click on My profile
    4. Ensure you are not on a stop list 
    5. Click on Change email
    6. Follow the prompts to change your email address
  2. Add info@responsys.zoopla.co.uk to your email safe recipients list
  3. Check your email's Junk or Spam folder to see if the Zoopla email alert is there

If you still need assistance, contact Customer Support. You can either email help@zoopla.co.uk, or, click Submit a request below and complete the contact form. We will happily assist.