How do I transfer my claimed home to a new account?

If you are a home owner, you can claim ownership of your house by confirming your address on Zoopla. By claiming your home, you're able to take control of the details that are featured.

If you have changed accounts on Zoopla and need to transfer the claimed property from one account to the new one, we need to verify the identity of the homeowner to prevent the chance of any false claims. Therefore, we would be grateful if you could confirm that you are the current owner of the home by providing:

  • Title Deed
  • Mortgage statement
  • Current utility bill

You may send the above by:

  • Email (Scanned Copy):
    (We only require the name and address to be visible on the document, you may cover any other information you deem to be personal)
  • Post: Consumer Support Team, Zoopla Limited, The Cooperage, 5 Copper Row, London, SE1 2LH

Please ensure that you write your email address clearly on any document you send to us, that your name is clearly displayed on the document and that the address matches the home that you are trying to claim. Once your identity has been verified, we will send you an email to confirm that we have transferred the claim onto your account. 


Please do not send originals of any document as these will not be returned

 Not what you’re looking for? Did you mean…

My home has been claimed under a different email address