We continuously work to maintain a safe online experience, ensuring all our agents are vetted and Redress registered. There are, however, still situations where things could go wrong.
Suspicious listing content
Even with our security measures in place, if an agent has fallen victim to phishing or fraud and a fraudster has gained access to their system, they may be able to post fraudulent property listings on Zoopla, impersonating the agent.
You can find more information on how to recognise fake property listings here.
If you do come across a fake property listing, please ensure you:
- Do not contact any phone numbers or email addresses advertised on the property listing
- Contact our Customer Support team. Click Chat below to get help from our virtual assistant, who can escalate your query if needed. We may ask you to provide additional details or copy the property URL and send it to us.
Note
- For more information on how to recognise a fake property listing, click here
- For more information on Encountering a rogue agent, click here
Bad actors posing as Zoopla
Zoopla does not engage in direct sales or lettings activities for properties. We are a UK property portal that provides estate agents with advertising through our website and our affiliated partner websites.
If you have encountered someone purporting to be Zoopla who is offering direct sales or lettings activities, on any other website or through any other method of communication, this will unfortunately be fraudulent.
We advise that you:
- Stop any engagement with the user
- Contact the national fraud and internet crime reporting centre, Action Fraud, as soon as possible
- Contact our Customer Support team. Click Chat below to get help from our virtual assistant, who can escalate your query if needed. We may ask you to forward any e-mails from the individual(s) to us as well, to help aid our investigation. Where necessary, our Compliance team will investigate further.
Note
- For more information on Bad Actors posing as Zoopla, click here
Please always be aware of anything that appears to be suspicious when looking for properties, and check out our other articles on Trust and Safety.
Note
- For more information on how to recognise a fake property listing, click here
- For more information on Encountering a rogue agent, click here
- For more information on Bad Actors posing as Zoopla, click here